We are Hiring!

Sales & Reservations Officer B2C

Location: Sri Lanka, Office

We are seeking a highly motivated and experienced Sales & Reservations Officer B2C to join our dynamic team. If you have a strong background in sales, reservations, or a related field and are passionate about providing exceptional customer service, we would love to hear from you. This is a fantastic opportunity for someone with a proven track record in the travel and hospitality industry, looking to contribute to a growing and fast-paced environment.

Responsibilities:
●Collaborate with clients to assess their needs and recommend suitable hotels, transportation modes, and accommodation options.
●Respond to client queries promptly and calculate total travel costs, offering alternatives for fully booked options.
●Maintain and manage all bookings, ensuring services are confirmed, payments collected on time, and details are accurate before guest arrivals.
●Address travel-related issues, resolve complaints efficiently, and provide updates to supervisors as needed.
●Provide 24/7 client support via corporate email and phone.
●Work within the reservation system to monitor deadlines, enter and maintain data accurately, and issue “proforma invoices.”
●Build and nurture strong, long-lasting relationships with clients and partners.
●Update clients and partners on special offers, news, and hotel services.
●Analyze market and partner activity, recommend improvements, and work on market expansion strategies.
●Conduct sales calls, online meetings, and communication through various channels to maintain and grow client and partner relationships.
●Prepare and submit comprehensive weekly and monthly reports on sales and operational performance.
●Participate in team and client meetings, including webinars and marketing initiatives.
●Achieve sales targets and key performance indicators (KPIs).
●Cooperate with hotels’ reservations and sales teams to ensure seamless operations.
●Monitor and address underperforming partners and resorts with strategic recommendations.

Qualifications Required:
●Minimum of 3 years of relevant experience in sales, reservations, or a related field.
●Bachelor's degree in Tourism, Hospitality or related field.
Skills & Competencies:
●Strong attention to detail and high-level accuracy in calculations and bookings.
●Proficiency in accounting software and MS Office Suite, with advanced Excel skills.
●Excellent organizational and multitasking abilities.
●Outstanding verbal and written communication skills in English.
●Proven ability to work independently and collaboratively in a fast-paced environment.
●Strong problem-solving and analytical skills.
●Commitment to confidentiality and ethical standards in client and financial dealings.

CV can be send to the following email: Hr@letsgomaldives.com