Hiring Reservation Officer

Position: Reservation Officer
Location: Remote
Working days:

Monday to Friday from 10:00-19:00 (Male time zone)
Saturday half day
Sunday - non-working day
Duties & Responsibilities

Cooperate with clients to determine their needs and advise them appropriate hotels, modes of transportation, costs and accommodation.
Build and promote strong, long-lasting relationships with clients.
Reply to queries and calculate total travel costs as per their request and offer alternatives in case the requested hotels/resorts are fully committed or fully booked.
Maintain all the personally made bookings and make sure all the services are in order before guest arrival and payments are collected before the due date.
Deal with occurring travel problems, handling complaints swiftly and update the Superior.
Provide support to the clients, be reachable over the corporate mobile line and email 24/7.
Generate “proforma invoice” through the system and follow up the deadlines.
Work with a reservation system, data entering and maintaining.
Update partners with special offers, advise on hotel services.
Maintain a healthy relationship with hotels reservations and sales team.
Perform daily routine, check to ensure all reservations entered are correct and accurate.
Participate in office meetings: company team meetings, meetings with hotel’s representatives.
Achieve the company's sales targets.
Other relevant duties as assigned by the Management of the company.
Skills & Abilities

Bachelor or Master Degree in tourism or any other relevant field.
Minimum 3 years of experience in the travel field (travel company).
Experience in working with different booking systems.
Experience in making around 10-20 bookings per day.
Skills at reservations and sales of tourism products.
Ability to work with people and deal with stressful situations.
Strong character, emotionally stable, self-motivated, enthusiastic, creative.
Good communication skills in order to build close relations with agents and hotel's management.
Fluent English (speaking and writing).
Business writing skills.
Negotiation skills.
Computer skills: Windows, Microsoft Office (excel/word especially), Internet Explorer, Outlook
Reservations/booking systems.
Ability to read and calculate contracts from resorts will be a plus.